Shipping Policy

Last Updated: March 2026

Thank you for shopping with EyeVivid. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Time

All orders are processed within 48 hours after payment confirmation.

• Orders are processed on business days only (Monday–Friday).
• You will receive a shipping confirmation email once your order has been dispatched.
• Please ensure your shipping information is correct before placing an order.

2. Estimated Delivery Time

Under normal circumstances, orders are delivered within 7–14 business days after shipment.

Delivery time may vary depending on:

• Destination country or region
• Local postal services
• Customs clearance procedures
• Peak seasons or holidays

Customs inspections and clearance speed are outside our control and may occasionally cause delays.

3. Shipping Coverage

EyeVivid ships to most countries in Europe and North America. Shipping availability may vary depending on local regulations.

4. Tracking Information

Once your order has shipped, tracking information will be sent via email. Tracking updates may take several days to appear depending on carrier processing.

5. Customs, Duties & Taxes

International shipments may be subject to customs duties or import taxes imposed by the destination country. These charges, if applicable, are the responsibility of the customer.

6. Delayed or Lost Packages

If your package experiences unusual delays or appears lost in transit, please contact our customer support team. We will assist you in contacting the carrier and resolving the issue.

7. Incorrect Address

EyeVivid is not responsible for delivery issues caused by incorrect or incomplete shipping addresses provided at checkout.

8. Contact Us

If you have any shipping-related questions, please contact us:

Email: info@eyevivid.com
Website: www.eyevivid.com