Shipping Policy
Last Updated: March 2026
Thank you for shopping with EyeVivid. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing Time
All orders are processed within 48 hours after payment confirmation.
- Orders are processed on business days only (Monday–Friday).
- You will receive a shipping confirmation email once your order has been dispatched.
- Please ensure your shipping information is correct before placing an order.
2. Estimated Delivery Time
Under normal circumstances, orders are delivered within 7–14 business days after shipment.
Delivery time may vary depending on:
- Destination country or region
- Local postal services
- Customs clearance procedures
- Peak seasons or holidays
Customs inspections and clearance speed are outside our control and may occasionally cause delays.
3. Shipping Coverage
EyeVivid ships to most countries in Europe and North America. Shipping availability may vary depending on local regulations.
4. Tracking Information
Once your order has shipped, tracking information will be sent via email. Tracking updates may take several days to appear depending on carrier processing.
5. Customs, Duties & Taxes
International shipments may be subject to customs duties or import taxes imposed by the destination country. These charges, if applicable, are the responsibility of the customer.
6. Delayed or Lost Packages
If your package experiences unusual delays or appears lost in transit, please contact our customer support team. We will assist you in contacting the carrier and resolving the issue.
7. Incorrect Address
EyeVivid is not responsible for delivery issues caused by incorrect or incomplete shipping addresses provided at checkout.
8. Contact Us
If you have any shipping-related questions, please contact us:
Email: info@eyevivid.com
Website: www.eyevivid.com