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Frequently Asked Questions
Do your lenses support prescription?
Yes. EyeVivid offers both non-prescription (0.00) and prescription colored contact lenses. You can select your required power before checkout.
What types of lenses do you offer?
We provide monthly disposable and yearly disposable colored contact lenses. Please follow the replacement cycle listed on each product page.
Where are orders shipped from?
Orders are shipped from our Hong Kong fulfillment center. Approved returns are handled through our U.S. return warehouse.
How long does delivery take?
Orders are processed within 48 hours. Delivery typically takes 7–14 business days worldwide depending on customs clearance and local shipping carriers.
What happens if my package is lost?
If a package is confirmed lost in transit, we will arrange a free reshipment. Please contact support for assistance.
Do you offer replacements for damaged lenses?
Yes. If lenses arrive damaged or defective, we provide a free replacement after verification. Please send photos or videos to our support team.
Do you ship worldwide?
Yes, EyeVivid ships worldwide. Delivery times vary by destination and customs processing speed.
Are there bundle promotions available?
We regularly offer bundle promotions such as Buy 2 Get 2 Free, Buy 3 Get 3 Free, and Buy 4 Get 4 Free. Promotions are displayed on product pages.
How can I contact customer support?
You can contact us anytime at:
Email: info@eyevivid.com
Email: info@eyevivid.com